Memory Orb™ – Frequently Asked Questions

💡 What is the Memory Orb™?

The Memory Orb™ is a handcrafted crystal video sphere that displays your favorite memories inside a glowing 2.7″ HD screen.
It’s part keepsake, part art — perfect for weddings, anniversaries, memorials, or heartfelt gifts.

📹 How do I upload my video or photos?

It’s simple!
After receiving your Memory Orb™, just connect it to your computer using the included USB cable.
Then, drag and drop your video files (MP4, AVI, MOV) into the “Video” folder — no special software required.
Once uploaded, the orb will automatically play your video in a seamless loop.

(Tip: Keep your videos under 5 minutes for best performance.)

💾 How much memory does it have?

The Memory Orb™ comes with 4GB of internal storage, which can hold approximately:

  • 15–20 short videos (depending on length and resolution), or

  • Over 1,000 photos.

🔋 Is it rechargeable?

Yes!
The Memory Orb™ has a built-in rechargeable battery.
Charge it with the included USB-C cable — a full charge lasts up to 4–6 hours of continuous play.

🌍 Does it work in my country?

Absolutely.
Memory Orb™ uses a universal USB connection and works in all countries.
No regional restrictions or voltage concerns — simply plug and play.

🕒 How long does shipping take?

We ship worldwide 🌎
Average delivery times:

  • EU & UK: 7–12 business days

  • USA & Canada: 8–15 business days

  • Australia & NZ: 10–15 business days

  • Rest of world: 12–20 business days

All orders include tracking information once dispatched.

💝 Can I send it as a gift?

Yes!
Every Memory Orb™ comes in a premium gift box, perfect for direct gifting.
You can also add a custom message at checkout, and we’ll include it in your package.

🛠️ Is it fragile?

Each orb is made from durable, high-transparency crystal glass and designed for everyday use.
However, like any fine item, we recommend keeping it on a stable surface away from sharp impacts or falls.

🧠 What video formats are supported?

The Memory Orb™ supports the most common formats:

  • MP4 (recommended)

  • AVI

  • MOV

(Tip: For best playback, keep videos under 1080p resolution.)

💬 Can I change the video later?

Yes — as many times as you like!
Simply connect via USB and replace or delete videos anytime.
Your Memory Orb™ acts like a portable video album.

📦 Do you offer returns or replacements?

Yes!
We offer a 30-day satisfaction guarantee.
If your item arrives damaged or defective, we’ll replace it free of charge.
Please contact our support team within 30 days of delivery for quick assistance.

📩 How can I contact you?

You can reach our support team anytime at
📧 support@memoryorb.com
We typically respond within 24 hours (Mon–Fri).

✨ Still have questions?

Send us a message through our Contact Us page or email us — we’re always happy to help you keep your memories glowing.