MemoryOrb™ FAQ

What is MemoryOrb™?

MemoryOrb™ is a unique spherical digital display designed to bring your favorite photos, videos, and meaningful moments to life in a beautiful and personal way.

Can I upload my own videos?

Yes. You can add compatible personal videos to your MemoryOrb™ and enjoy your favorite moments whenever you want.

Can I display photos too?

Yes. MemoryOrb™ can display compatible photos as well as videos, making it perfect for family memories, couples, pets, travel, birthdays, weddings, and more.

Does MemoryOrb™ have sound?

Yes. MemoryOrb™ is designed with built-in audio playback, so compatible videos can be enjoyed with sound.

Can I change the videos and photos later?

Yes. You can replace the stored compatible content whenever you want, allowing you to update your MemoryOrb™ with new memories over time.

How do I add my photos and videos?

Connect your MemoryOrb™ using the compatible charging/data connection, transfer your supported media files, safely disconnect the device, and turn it on to enjoy your memories.

We recommend following the included user guide for the exact transfer process and supported file formats.

Is MemoryOrb™ rechargeable?

Yes. MemoryOrb™ uses a rechargeable design and can be charged using the included compatible charging cable.

What can I use MemoryOrb™ for?

MemoryOrb™ is perfect for:

• Couples

• Anniversaries

• Birthdays

• Weddings

• Family memories

• Baby memories

• Pets

• Travel memories

• Christmas gifts

• Valentine's Day

• Mother's Day

• Father's Day

• Meaningful personal gifts

Is MemoryOrb™ a good gift?

Absolutely. MemoryOrb™ is designed to make a gift feel more personal.

Instead of giving someone another ordinary item, you can fill it with moments that actually mean something to them.

What comes in the box?

Your order includes:

• 1× MemoryOrb™

• 1× Charging / Data Cable

• 1× User Guide

What colors are available?

Available colors may include options such as Black, White/Clear, Pink, and other styles depending on current stock.

Please check the product page for the colors currently available.

How long does shipping take?

Shipping time depends on your destination.

Once your order has been processed and dispatched, tracking information will be provided when available.

Please check our Shipping Policy for the latest estimated delivery information.

Can I track my order?

Yes. When tracking is available, you will receive your tracking information after your order has been shipped.

What if my MemoryOrb™ arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact our support team with:

• Your order number

• A description of the issue

• Clear photos or video showing the problem

Our team will review the issue and assist you.

Can I return my order?

Returns are handled according to our Return & Refund Policy.

Please visit our return policy page for the latest eligibility requirements, instructions, and applicable return periods.

Does MemoryOrb™ arrive with my personal videos already added?

Unless specifically stated on the product page, MemoryOrb™ does not automatically arrive preloaded with your personal memories.

You can add your own compatible content after receiving the product.

Can I use MemoryOrb™ every day?

Yes. MemoryOrb™ is designed to work as both a meaningful memory display and a stylish decorative piece for your desk, bedroom, shelf, or living space.

I still need help. How can I contact you?

We're happy to help.

Visit our Contact Us page and send us your question together with your order number if your message is related to an existing purchase.

MemoryOrb™

Don't just remember it. Relive it.