FAQ

Memory Orb FAQ

Welcome to the Memory Orb FAQ! Here you’ll find answers to the most common questions about your 3D Video Crystal Ball.

1. What is the Memory Orb?

The Memory Orb is a 3D digital crystal ball that displays videos and plays sound. It’s designed as a unique and personalized gift for birthdays, anniversaries, weddings, Christmas, or any special occasion.

2. How does the 3D video work?

The Memory Orb uses a built-in digital display to project 3D holographic-style videos inside the crystal ball. It creates a stunning, floating visual effect that looks magical from every angle.

3. Can I upload my own videos?

Yes! You can personalize your Memory Orb with your own videos and messages. Simply follow the included instructions for transferring your video files to the orb.

4. Does it have sound?

Absolutely! The Memory Orb comes with a built-in speaker that plays audio along with your video, adding an immersive experience.

5. How do I charge the Memory Orb?

The orb comes with a USB charging cable. Connect it to any USB power source, such as a laptop, wall adapter, or power bank. A full charge typically takes 2–3 hours and lasts for several hours of playback.

6. Is the Memory Orb fragile?

The orb is made of high-quality crystal glass. While it is durable, we recommend handling it carefully and placing it on a stable surface to avoid accidental drops.

7. What occasions is it suitable for?

The Memory Orb is perfect for:

  • Anniversaries

  • Weddings

  • Birthdays

  • Christmas and other holidays

  • Corporate gifts and special memories

8. Can it be used as a nightlight?

Yes! The Memory Orb emits a gentle glow that can serve as a decorative nightlight, enhancing the magical ambiance of any room.

9. How do I clean the orb?

Use a soft, dry cloth to wipe the surface. Avoid harsh chemicals or water directly on the electronic components.

10. Is there a warranty?

Yes, the Memory Orb comes with a 1-year warranty covering manufacturing defects. Please keep your receipt for warranty claims.

11. Can I return the Memory Orb if I’m not satisfied?

Return policies depend on the retailer. Generally, unopened or defective products can be returned within the specified period. Check with your seller for details.

Still have questions?
Contact our support team at support@memoryorb.com, and we’ll be happy to help!